JOB DESCRIPTION:

 §  Responsible for project management, project communication and coordination for overall project including project planning, tracking, internal and client status reporting, revenue forecasting, managing scope and change, risk tracking and mitigation

§  Responsible for eliciting and clearly defining client needs for the ongoing operations by assessing and documenting business and process requirements and standards 

§  Performs process analysis, documents procedures, conducts assessment reviews and walkthroughs

§  Works closely with Director of Operations to create the project plan

§  Develop the detailed scope and work packages, then manage delivery of these elements through the project plan and monitor to budget

§  Works with Senior PM to adopt existing Project Management practices and templates

§  Acts as focal point for all project related communication with the client

§  Facilitates discussions and decisions between the client, the Operations project team, and the Infrastructure team

§  Performs review and authorization of all client deliverables prior to delivery

§  Responsible for preparation of weekly and monthly status reports

§  Identifies risk and monitors mitigation plans

§  Resolves or negotiates any changes in deadlines or specifications with client and communicates results to project team members

Qualifications:

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§  Must have a minimum of 5+ years work experience managing complex technology projects

§  Experience managing medium to large project budgets (> 1 million) (strongly preferred)

§  Previous experience managing a similar implementation of an existing line of business into a new data center would be preferred

§  Infrastructure support background (Computer Operations, Systems Administration, Networking, Technical Support, etc.), able to successfully manage significant infrastructure projects

§  PMP Certification (asset), Project Management training or course work

§  ITIL (Information Technology Infrastructure Library) certification or training in ITIL (asset)

§  Experience utilizing various project management methodologies (required)

§  Experience working on the vendor side to large international financial institutions

§  Experience documenting procedures, strong documentation skills

§  Demonstrated ability to negotiate, build and communicate  effectively with teams, resolve conflict (required)

§  University education with an IT Service Management focus or equivalent experience

Assuming a key role within the Program Management organization of — Professional Services, you will be responsible for managing implementation and integration of client solutions, based on company’s products for various clients throughout the world; delivering high-quality solutions on-time and on-budget; leading and managing project teams; collaborating with clients to resolve any issues; working on day to day project scheduling and time management, resource management, project risk management, as well as tracking and reporting on project status and achievement of projects objectives

QUALIFICATIONS

§  5+ years of hands-on Project Management experience with a software vendor, IT consulting organization, or an Information Systems Integrator

§  Experience in the telecommunications industry 

§  Proven track record of success managing multi-disciplinary projects within cross-functional matrix-managed environments

§  Proven ability to manage to project objectives and milestones, and meet client time, budget and quality requirements

§  Proven ability to establish and maintain long-term client relationships as well as establish and manage project-specific client expectations

§  Excellent ability to build and lead efficient project teams, while managing the “soft issues” within the team

§  Proven ability to manage project risks and recommend appropriate solutions

§  Proficiency at managing multiple simultaneous projects

§  Excellent leadership, interpersonal, communication and presentation skills

§  Working knowledge of formal Systems Development and Integration methodologies, approaches, techniques and tools

§  Ability and willingness to conduct majority of the work at client sites and travel for 50 - 70% of total time

EDUCATION

§  Bachelor’s degree in Computer Science, Engineering, Commerce, Mathematics or related areas

§  Project Management Professional (PMP) designation is advantageous

ESSENTIAL FUNCTIONS

§  To lead and be accountable for client projects, work breakdown structures and creation of work-plans, managing the on-going commercial relationship and the overall delivery of projects comprising implementation and integration of company’s order entry and order management systems at client sites

§  To directly undertake project management activities, including leading, monitoring, assigning work and delegating, managing all aspects of the project delivery and reporting on project progress

§  To identify and negotiate opportunities to sell additional services and support offerings during and after the customer implementation while acting within the overall sales strategy, engaging the Sales Executive as appropriate

§  To identify incremental sales opportunities and engage the sales organization to pursue the opportunity

§  To oversee and assist with client implementations assigned to other project managers as required

§  To build and lead effective and focused project delivery teams

§  To maintain effective relationships with OEM channel and reseller partners in joint project delivery engagements

§  Ability to work in a fast-paced and growth oriented entrepreneurial company

• Designing innovative and effective transaction interfaces for existing and new products and services

• Ensures data models and metadata are correct and data is cleansed for business intelligence.

• Aggressively responding to market and usability testing results, using mockups, prototypes, user flows, and detailed design specification documents to define and communicate interface concepts and requirements, ensuring consistency and ease of use for our customers

• Sets policies for data access and monitor data quality

• Collaborates with product managers, designers, engineers, and a cross-functional business team including representatives from marketing, product management, engineering, and customer support

• Creates and publicizes an inventory of data stores and information components

• Initiating usability studies and surveys set objectives, running test sessions, interpreting results and reviewing findings with team members.

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• Experience in user interface design with experience in designing usable Web-based interfaces

• Distilling and organizing large amounts of complex information into simple, useful, and usable application designs

• Creating detailed design specifications

• Applying modular and systematic approaches to user experience design

• Designing navigation, interaction and nomenclature systems

• Conducting heuristic analysis and assessments

• Proficiency with rapid prototyping tools such as PhotoShop, Illustrator, Dreamweaver Director/Flash, Visio, etc

• Familiarity with HTML, DHTML & Javascript

• Strong analytical thinking, organization skills and attention to detail

• Comfortable in a fast paced environment

• Ability to work with business leaders in a consultative fashion

• Good communication skills: verbal, written, and listening

     

   Incidents

  Accept and investigate technical support issues as reported by the customer.

  Coordinate investigation, development, testing and deployment of other resources within the company to resolve.

  Ultimately responsible for resolution of all incidents opened by the customer

  Available on call 24/7 via cell phone/pager/RIM for issue escalation

  Communicate with customer on issues, releases and deployments to ensure customer satisfaction with  response and support.

  Deliver incident status reports to the customer as required

  Manage customer support environment for technical support purposes.

  Proactively work with the customer to identify potential issues, improvements and potential sales opportunities with the customer.

   Deployments

  Coordinate release planning with Engineering/Sales/QA/customer.

  Participate in integration testing activity once Engineering releases a customer solution.

  Coordinate testing with third parties (vendors) as required.

  Accept QA certified release for deployment to the customer.

  Coordinate deployment of new releases to the customer, including the release management process, staffing, planning and execution.

  Manage customer relationship after deployment, to include technical support (for both production and UAT) and software optimization activities.

  Hold ongoing contacts with operational personnel to identify opportunities for new sales, new products – become trusted advisor to the customer’s operational personnel.

      TRAVEL:

   Requires travel as necessary

      QUALIFICATIONS :

   Strong command of the English language and good communication skills.

   A highly polished customer oriented individual who can function across several layers of customer staff.

   Capable of learning configuration of database driven applications.

   Solid understanding of the domain (HSD or Voice or both) as it applies to the specific customer implementation.

   Must have the ability to understand and articulate the problem or technical issue within  and subsequently any proposed remedies back to the customer.

   Must be viewed by the customer and within  as a leader, be proactive and highly organized.

   Self-starter able to work at a customer site for extended periods of time.

      EDUCATION:

   University degree in Computer Science or Engineering or equivalent

      EXPERIENCE:

   3+ years support/development/deployment, configuration or integration experience with SQL scripting, Java scripting, Unix scripting, C++ (asset) in a Unix-Solaris environment.

   OSS provisioning, Web Logic, OSS Domain, IP Networking experience is an asset

   Strong understanding of Java and J2EE technology

   Strong working knowledge of Oracle SQL plus, PL/SQL and stored Procedures.

   Knowledgeable about the specifics of customer implementation at a detailed functional level.

      WRITTEN/VERBAL SKILLS:

   Excellent written and verbal communication skills in English with a strong emphasis on customer relationship skills